Refund policy

Our every piece of jewelry is carefully handmade with attention to detail and crafted specifically for our customers. Due to the handcrafted nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, personal preference, sizing issues, or any other non-defective reason. We kindly encourage customers to review product descriptions, measurements, materials, and photographs carefully before placing an order.

As each item is individually handmade, slight variations in color, texture, finish, or appearance are considered part of the unique character of handcrafted jewelry and are not regarded as defects or faults.

Damaged or Faulty Items

Customer satisfaction is important to us, and we take great care to ensure that every order is inspected before it is dispatched. However, if your order arrives damaged during transit or you receive an item with a genuine manufacturing defect, please contact us within 48 hours of receiving your order by emailing theevoshop@gmail.com.

To help us assess the issue as quickly as possible, please include your order number, a brief description of the problem, and clear photographs showing the damaged or faulty item along with its original packaging where applicable.

Once your claim has been reviewed and approved, Elvo may, at its sole discretion, offer one of the following remedies:

  • A replacement of the same item, subject to availability.

  • Repair of the item where reasonably possible.

  • A full or partial refund where a replacement or repair cannot be provided.

Refunds for approved damaged or faulty items will be processed using the original payment method, where applicable, or by bank transfer if the original payment was made via bank deposit. Please allow up to 7 business days after approval for the refund to be processed.

Items that have been damaged due to misuse, accidental damage, improper storage, normal wear and tear, unauthorized repairs, or failure to follow any provided care instructions are not considered faulty and are not eligible for a replacement or refund.

If you have any questions regarding your order or believe you have received a damaged or defective item, please contact us at theevoshop@gmail.com. We will review your request promptly and work with you to reach a fair resolution.